Customer service is arguably the most important thing for your business to get right. Customers might not tell you that they’ve had a bad experience with your business — but they will tell their friends, family, co-workers and other acquaintances. If you aren’t taking care of your customers, and your business becomes known for poor customer… Continue reading Poor Customer Service is killing your business!!
Month: September 2019
Is Physical Retail Dying?
Physical retail store’s slow death is inevitable as younger and more savvy shoppers buy their shirts, shoes and even jewellery online. Online shopping in Singapore accounted for only 2.1% of retail sales in 2015 but by 2025, it is expected to grow at least 5 times (US$5.4 billion). However, online shopping isn’t the only reason… Continue reading Is Physical Retail Dying?