Customer service is arguably the most important thing for your business to get right. Customers might not tell you that they’ve had a bad experience with your business — but they will tell their friends, family, co-workers and other acquaintances. If you aren’t taking care of your customers, and your business becomes known for poor customer… Continue reading Poor Customer Service is killing your business!!
Physical retail store’s slow death is inevitable as younger and more savvy shoppers buy their shirts, shoes and even jewellery online. Online shopping in Singapore accounted for only 2.1% of retail sales in 2015 but by 2025, it is expected to grow at least 5 times (US$5.4 billion). However, online shopping isn’t the only reason… Continue reading Is Physical Retail Dying?
International health and beauty retailer, A.S Watson Group has marked a new milestone with the opening of its 15,000th store here in Malaysia. For the fourth year in a row, A.S. Watson’s new store opening continues to be at an average speed of one store every seven hours across its 25 markets in Asia and Europe. Located in… Continue reading A.S Watson Group Opens Their 15,000th Store In Malaysia
Increasing footfall has always been a concern for retailers. Now, more than ever with the digital age, retailers are struggling to keep up with sales in brick-and-mortar stores due to competition from e-commerce. After all, why go through the hassle of sifting through a store when shopping can be conducted from a swipe on the… Continue reading 5 Things You Should Be Doing To Increase Footfall In Retail Stores
When we talk about a boss or leader, we imagine an authoritative figure that is sharp, intelligent and direct with their employees. The term dominant has been a subject that is viewed as positive in the eyes of politics, office and business, which is why it is important to embody such a quality.. There is… Continue reading Why It’s Important To Be A Dominant Leader
Lo and Behold, The Great Singapore Sale (GSS) is back again! For retailers, this is the time of the year when we can get Shoppers to break out their plastics and do some serious retail therapy (ideally in our store). With GSS, Shoppers have come to expect a whole lot of promotions and discounts and… Continue reading The Cheat Sheet Every Singaporean Retailer Must Have To Survive GSS 2019
Enterprises worldwide are embracing a digital transformation. By doing so, these companies are finding methods to streamline processes and improve organizational efficiency. Firms dealing with hardcopy-based processes are unable to move as fast and suffer from a lack of security. As a result, major organizations are investing their time into workflow digitization to compete at… Continue reading 3 Simple Steps To Digitizing Your Workflow
For retail organizations, sustainability is a financial hurdle to be overcome. Rather than cutting costs, retailers face an uphill struggle to increase already razor-thin profit margins in a rapidly changing industry. As a result, sustainability has become a major question. The stakes are high to create the right atmosphere in-store, push inventory and streamline supply… Continue reading 3 Ways To An Environmentally Sustainable Future In Retail
We stand on the brink of a technological revolution that is fundamentally shifting the way we live, work, and relate to one another. With it comes the shared notion that traditional retail may be burning out, making way for the likes of e-commerce. Retailers in all industries are facing multiple problems in driving footfall and… Continue reading The Challenges Faced By Malaysian Furniture Retailers
Most small business owners have a good idea of what tools, equipment and materials are needed to conduct their business. However, when it comes to insurance, they don’t always know what to insure or how much coverage they require. At the very least, consider buying General Liability and Business Property insurance for your small business.… Continue reading The Basics Of Business Insurance For Small Business Owners