Customer Retention Archives

5 Ways Malaysian Business Owners Can Get Loyal Customers to Your Salon

As an owner of a hairdressing business, getting clients to come to your salon for a hairdo may be easy. The hard part, however, is getting them to come back again! But do not be discouraged! According to a UK survey, compared to any other brand, product, or service, customers are more loyal to their… Continue reading 5 Ways Malaysian Business Owners Can Get Loyal Customers to Your Salon

How to Use Your POS System to Improve Customer Service

Providing good customer service is not just about wearing big smiles or being patient with fussy customers – it is also about getting to know your customer’s likes and preferences and adapting your service to suit them. But how do we get to know our customers beyond small talk and half-hearted feedback responses? After years… Continue reading How to Use Your POS System to Improve Customer Service