People will always complain. The question is “Is the complaint reasonable?” If it is, then you had better be ready with your apologies, not your excuses. If it is not, then you are going to have to be diplomatic. If the customer is king in your business then you cannot afford to mismanage customer complaints.… Continue reading How to Manage Customer Complaints
Providing good customer service is not just about wearing big smiles or being patient with fussy customers – it is also about getting to know your customer’s likes and preferences and adapting your service to suit them. But how do we get to know our customers beyond small talk and half-hearted feedback responses? After years… Continue reading How to Use Your POS System to Improve Customer Service
© 2024 All Rights Reserved | Powered by SKALE
© 2024 All Rights Reserved | Powered by SKALE
