How to Use Your POS System to Improve Customer Service 

Providing good customer service is not just about wearing big smiles or being patient with fussy customers – it is also about getting to know your customer’s likes and preferences and adapting your service to suit them. But how do we get to know our customers beyond small talk and half-hearted feedback responses? After years of being an owner of a small and humble coffeehouse, I have discovered the many ways that the point-of-sales (POS) system can provide such insights for your business. Read on if you want to find out how!

1. Getting to Know What They Want

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This makes sure that no customer leaves your shop unsatisfied – they will always get the item that they want because it is always in ready supply! It also helps you cut losses by removing items that do not sell too well, which indirectly allows you to focus on developing items that would be more popular with your customer base as well.

2. Hassle Free Payments 

This saves you so much time while taking orders because it is simply easier to track the item especially if you have a larger menu. This means that customers won’t be left hanging while you find the item and the item will be sent through to the kitchen quicker.  Don’t make your customers wait too long to enjoy your delicious food!

3.  Building Relationships