People will always complain. The question is “Is the complaint reasonable?” If it is, then you had better be ready with your apologies, not your excuses. If it is not, then you are going to have to be diplomatic. If the customer is king in your business then you cannot afford to mismanage customer complaints.… Continue reading How to Manage Customer Complaints
Culture is a pattern of thinking. Your startup culture is most likely spontaneous. As your startup grows you will need to examine and refine your company culture and how to leverage this as you scale your business. Using new business and accounting software will become essential to growing your business and hiring new recruits who can effectively… Continue reading How to Keep the Startup Culture as Your Company Grows
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