Chatbots aren’t just for answering questions, they’re powerful sales tools.
1. Enrich customer profiles
Imagine sending shoppers a quick message right after their purchase, asking what they loved, what could be better, or even collecting their birthday for a surprise reward later.
With the SKALE chatbot, you can gather fresh insights and customer data continuously not just during promos, but all year round.
2. Reward both online and offline shoppers
Some chatbots, such as the SKALE chatbot, can save data from receipts, order numbers, and other sources. Our chatbot can also reward your customers based on their purchase history.
You’ll get all of the purchase information you need, including top-selling products, average spend per customer, active shopper profiles, and more.
3. Personalize messaging
Chatbots remember everything: what your customers bought, how they interacted with you, and who they are.
You’ll be able to send reminders to previous customers, announce discounts to product fans, and reward your top spenders with freebies.
4. Gamified rewards or giveaway campaigns
The SKALE bot can integrate built-in games into your chatbot to engage and reward your customers.
You can:
- Launch a Spin & Win game after a customer sends a receipt.
- Reward stamps for every purchase.
- Surprise your top spenders with a gift using digital scratch cards.
5. Push Notifications
No, you don’t need to have an app or an SMS strategy.
Chatbots can deliver timely and relevant information to users.
These notifications can be used to alert users of new products, sales, or events, and provide updates on their orders or account activity.
Loyalty doesn’t happen by accident; it’s built with the right tools.
Put these 5 chatbot tactics to work, and start turning casual shoppers into repeat buyers, 365 days a year.
