{"id":4054,"date":"2018-07-06T15:00:01","date_gmt":"2018-07-06T15:00:01","guid":{"rendered":"http:\/\/skale.today\/?p=4054"},"modified":"2018-07-06T15:00:01","modified_gmt":"2018-07-06T15:00:01","slug":"taking-care-of-your-restaurant-staff-to-offer-superb-customer-service","status":"publish","type":"post","link":"https:\/\/www.skale.today\/content\/2018\/07\/06\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\/","title":{"rendered":"Taking Care of Your Restaurant Staff To Offer Superb Customer Service"},"content":{"rendered":"<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">When running a restaurant, one of the top priorities any restaurant owner should be making sure your customers walk out of your restaurant not only satisfied and satiated, but also wanting more. Customers are your paymasters, and all it takes its a handful of unsatisfied customers to kill your business.\u00a0<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">Besides just serving mouth-watering and delicious food, how else can you make sure your customers leave with the intention to return? Well, here\u2019s a not-so-little secret; by offering impeccable customer service!\u00a0<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">Training your staff to attend to your customers well with a smile, is a necessity for continued success. So just how do you keep your staff motivated to provide customers with a pleasant dining experience? Having experience in this field, here\u2019s 3 things you as a restaurant owner can do. \u00a0<\/span><\/div>\n<div><\/div>\n<div>[restrict]<\/div>\n<h2><strong><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">1. Plan Ahead<\/span><\/strong><\/h2>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-4059 aligncenter\" src=\"http:\/\/skale.today\/wp-content\/uploads\/2018\/07\/brooke-lark-194254-unsplash.jpg\" alt=\"\" width=\"5760\" height=\"3840\" srcset=\"https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/brooke-lark-194254-unsplash.jpg 1440w, https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/brooke-lark-194254-unsplash-300x200.jpg 300w, https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/brooke-lark-194254-unsplash-1024x683.jpg 1024w, https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/brooke-lark-194254-unsplash-768x512.jpg 768w\" sizes=\"(max-width: 5760px) 100vw, 5760px\" \/><\/p>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">If you\u2019re a new restaurant owner, making sure that your staff is trained before opening day is essential.\u00a0<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">You\u2019ll need to assure that all your wait staff are thoroughly trained before facing customers.\u00a0<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">Your wait staff should be trained on speaking confidently with customers, have thorough knowledge of the restaurant\u2019s menu, transacting customers, collecting and processing payment, serving food and beverage, as well as the dos and don\u2019ts of the restaurant.\u00a0<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">There are many approaches you can take to training your wait staff.\u00a0<\/span><\/div>\n<h2><strong><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">2. Set the Standard<\/span><\/strong><\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-4060 aligncenter\" src=\"http:\/\/skale.today\/wp-content\/uploads\/2018\/07\/photo-1484981138541-3d074aa97716.jpg\" alt=\"\" width=\"1050\" height=\"700\" srcset=\"https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/photo-1484981138541-3d074aa97716.jpg 1050w, https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/photo-1484981138541-3d074aa97716-300x200.jpg 300w, https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/photo-1484981138541-3d074aa97716-1024x683.jpg 1024w, https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/photo-1484981138541-3d074aa97716-768x512.jpg 768w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/><\/p>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">As the head of the restaurant, it\u2019s important to lead by example and also let your employees know exactly what is expected from them when on the job. For example:<\/span><\/div>\n<div><\/div>\n<ul class=\"listtype-bullet listindent1 list-bullet1\">\n<li><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">How quickly should your wait staff seat new customers?\u00a0<\/span><\/li>\n<li><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">How quickly should tables be cleared?\u00a0<\/span><\/li>\n<li><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">How long should customers wait for their orders?<\/span><\/li>\n<li><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">How should your wait staff handle a dispute?<\/span><\/li>\n<li><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">How should your wait staff be dressed? ie. Are tattoos \/ piercings accepted? \u00a0<\/span><\/li>\n<li><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">How should your staff promote your menu to customers?<\/span><\/li>\n<li><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">How should your wait staff drive customers to your restaurant?<\/span><\/li>\n<\/ul>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">Drawing up a training manual for your wait staff can save you the time of having to repeatedly train them. Allowing your wait staff to also speak up and take charge can encourage them to more confident in decision-making, which in turn can prevent high turnover rates &#8211; another common issue in the F&amp;B industry,<\/span><\/div>\n<h2><strong><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">3. Upgrade Your Staff\u2019s Skills<\/span><\/strong><\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-4062 aligncenter\" src=\"http:\/\/skale.today\/wp-content\/uploads\/2018\/07\/rawpixel-649910-unsplash.jpg\" alt=\"\" width=\"3000\" height=\"2000\" srcset=\"https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/rawpixel-649910-unsplash.jpg 1500w, https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/rawpixel-649910-unsplash-300x200.jpg 300w, https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/rawpixel-649910-unsplash-1024x683.jpg 1024w, https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/rawpixel-649910-unsplash-768x512.jpg 768w\" sizes=\"(max-width: 3000px) 100vw, 3000px\" \/><\/p>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">One of the best ways to motivate your staff and make them feel appreciated is to encourage them to upgrade their skills.\u00a0<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">Employees who sense that their managers and bosses are just as invested in them, as they are in their business, tend to be more loyal and willing to stay in their jobs. Happy employees will also be motivated to serve customers better as they aspire to progress in their work.\u00a0<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">As your restaurant grows, so will aspects of your business. Menus change, new promotions are introduced, business expands, restaurants are renovated. Updating your staff about new changes within the business keeps them aware.<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">Upgrading your staffs skill and knowledge keeps them current and relevant, and also to better serve your customers.\u00a0<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">When your staff makes a mistake, or a customer issues a complaint against them, don\u2019t be so quickly to write them off. Sometimes it may simply be a sign that they require more training and if they do, arrange a session. Trusting your employees and believing that their skills can be improved will also keep<\/span><\/div>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">When customers complain about the staff, pay attention. If a server made a random mistake, that&#8217;s one thing; if it&#8217;s a sign the person needs more training, arrange it. Even good employees may need practice with uncommon situations to keep them at the top of their game.<\/p>\n<p><\/span><\/div>\n<blockquote>\n<h2>Actionable Takeaway:<\/h2>\n<div><\/div>\n<div><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\">Effectively training your staff to be well-mannered, attentive, friendly, efficient and motivated can lead to long term success for not only your business, but also their careers in the long-term. So what are you waiting for? Take action now and make your staff<\/span> <span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e h-lparen\">(and<\/span><span class=\" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwiz80zz86zz71zz89zz79zgz81zsi1heicz75zz74zqz85z9z122zz77zoz87zz87zd1a8e\"> customers) happy!<\/span><\/div>\n<\/blockquote>\n<div><\/div>\n<div>[\/restrict]<\/div>\n<div><\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>When running a restaurant, one of the top priorities any restaurant owner should be making sure your customers walk out of your restaurant not only satisfied and satiated, but also wanting more. Customers are your paymasters, and all it takes its a handful of unsatisfied customers to kill your business.\u00a0 Besides just serving mouth-watering and&hellip; <a class=\"more-link\" href=\"https:\/\/www.skale.today\/content\/2018\/07\/06\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\/\">Continue reading <span class=\"screen-reader-text\">Taking Care of Your Restaurant Staff To Offer Superb Customer Service<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":4056,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3,8],"tags":[70,30,193,31,194],"class_list":["post-4054","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-food-and-beverage","category-restaurant-business","tag-customer-service","tag-restaurant-business","tag-restaurant-operations","tag-small-business-advice","tag-training-staff","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Taking Care of Your Restaurant Staff To Offer Superb Customer Service - sKale<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.skale.today\/content\/2018\/07\/06\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Taking Care of Your Restaurant Staff To Offer Superb Customer Service - sKale\" \/>\n<meta property=\"og:description\" content=\"When running a restaurant, one of the top priorities any restaurant owner should be making sure your customers walk out of your restaurant not only satisfied and satiated, but also wanting more. Customers are your paymasters, and all it takes its a handful of unsatisfied customers to kill your business.\u00a0 Besides just serving mouth-watering and&hellip; Continue reading Taking Care of Your Restaurant Staff To Offer Superb Customer Service\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.skale.today\/content\/2018\/07\/06\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"sKale\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-06T15:00:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.skale.today\/content\/wp-content\/uploads\/sites\/29\/2018\/07\/photo-1476286768413-e7051cdb2179.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1050\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"skale_microsites\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"skale_microsites\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.skale.today\\\/content\\\/2018\\\/07\\\/06\\\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.skale.today\\\/content\\\/2018\\\/07\\\/06\\\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\\\/\"},\"author\":{\"name\":\"skale_microsites\",\"@id\":\"https:\\\/\\\/www.skale.today\\\/content\\\/#\\\/schema\\\/person\\\/918c38154f213ef8f2522e23b6f680f1\"},\"headline\":\"Taking Care of Your Restaurant Staff To Offer Superb Customer Service\",\"datePublished\":\"2018-07-06T15:00:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.skale.today\\\/content\\\/2018\\\/07\\\/06\\\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\\\/\"},\"wordCount\":668,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.skale.today\\\/content\\\/2018\\\/07\\\/06\\\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.skale.today\\\/content\\\/wp-content\\\/uploads\\\/sites\\\/29\\\/2018\\\/07\\\/photo-1476286768413-e7051cdb2179.jpg\",\"keywords\":[\"Customer Service\",\"Restaurant Business\",\"restaurant operations\",\"Small Business Advice\",\"Training Staff\"],\"articleSection\":[\"F&amp;B\",\"Restaurant Business\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.skale.today\\\/content\\\/2018\\\/07\\\/06\\\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.skale.today\\\/content\\\/2018\\\/07\\\/06\\\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\\\/\",\"url\":\"https:\\\/\\\/www.skale.today\\\/content\\\/2018\\\/07\\\/06\\\/taking-care-of-your-restaurant-staff-to-offer-superb-customer-service\\\/\",\"name\":\"Taking Care of Your Restaurant Staff To Offer Superb Customer Service - 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