{"id":10151,"date":"2018-12-17T22:50:14","date_gmt":"2018-12-17T14:50:14","guid":{"rendered":"https:\/\/skale.today\/?p=10151"},"modified":"2018-12-17T22:50:14","modified_gmt":"2018-12-17T14:50:14","slug":"lessons-from-the-dolce-gabbana-backlash-in-china","status":"publish","type":"post","link":"https:\/\/www.skale.today\/content\/2018\/12\/17\/lessons-from-the-dolce-gabbana-backlash-in-china\/","title":{"rendered":"Lessons from the Dolce &amp; Gabbana Backlash in China"},"content":{"rendered":"<p><b>Dolce &amp; Gabbana products are being shelved by Chinese e-commerce sites amid a spiraling backlash from their advertising campaign.<\/b> Celebrities and netizens have been quick to label the ad as \u201cracist\u201d and \u201cinsensitive\u201d to the Chinese community.<\/p>\n<p>The ads, released earlier last week, were meant hype up an upcoming fashion show in Shanghai. Featured in the ad was a Chinese woman struggling to eat pizza and pasta with chopsticks, sparking criticism from viewers.<\/p>\n<p>Further adding to the fiasco were screenshots that were circulated online &#8211; those of a private conversation, where <span style=\"color: #ff0000\"><b>brand designer Stefano Gabbana made a reference to \u201cChina Ignorant Dirty Smelling Mafia\u201d while using the smiling poop emoji to describe the country.<\/b><\/span><\/p>\n<p>The brand denied their involvement, stating that their account was hacked.<\/p>\n<figure id=\"attachment_10043\" aria-describedby=\"caption-attachment-10043\" style=\"width: 497px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\" wp-image-10043\" title=\"Post by D&amp;G on Weibo distances Stefano Gabbana from an Instagram message referring to the ad.\" src=\"https:\/\/skale.today\/wp-content\/uploads\/2018\/12\/Header-2-300x300.jpg\" alt=\"\" width=\"497\" height=\"497\" \/><figcaption id=\"caption-attachment-10043\" class=\"wp-caption-text\">Post by D&amp;G on Weibo distances Stefano Gabbana from an Instagram message referring to the ad. <a href=\"https:\/\/www.weibo.com\/login.php\">Weibo<\/a><\/figcaption><\/figure>\n<p><strong><br \/>\n<\/strong>The aftermath forced the giants to call off the fashion show. Furthermore, amid calls for a boycott, the uproar has set Italy\u2019s best-known fashion brand on the backburner in a crucial market, where rivals like Louis Vuitton and Gucci are looking to expand.<\/p>\n<p>China makes up more than a third of spending on luxury products, and is deemed the largest E-commerce market in the world. The mistakes made by Dolce &amp; Gabbana has given us a few takeaways to conducting business internationally.<\/p>\n<p>To highlight what they missed out on and how they could\u2019ve fared better,<span style=\"color: #ff0000\"><b> here are 3 key takeaways from the Dolce &amp; Gabbana fiasco in China.<\/b><\/span><\/p>\n<h2><strong>1. Be Sensitive To Cultural Differences\u00a0<\/strong><\/h2>\n<p>The new millennia has brought forth a wave of political correctness &#8211; and with it, another chapter to consider for marketeers and businesses.<\/p>\n<p>The issue here isn\u2019t exclusive to Dolce &amp; Gabanna, but as major retailers, they were expected to <em>\u2018know better\u2019<\/em>.<\/p>\n<p>Sindy Liu, a London-based luxury marketing consultant comments on the fiasco, stating that \u201ca lot of Western brands don\u2019t really understand China that well when it comes to cultural sensitivities. Most brands are careful, they don\u2019t do things that are humorous.\u201d<\/p>\n<p>China maintains an exclusive style in their branding and marketing. Even E-sports giants, Valve, have amended their world-famous game, DoTA 2, to fit the Chinese market.<\/p>\n<p><b><span style=\"color: #ff0000\">This all points to the disparity between Asian and Western markets. What one may find interesting and funny may be offensive and distasteful to another.<\/span><\/b><\/p>\n<p>The Dolce &amp; Gabbana backlash has taught us that, when dealing with markets, especially Asian ones, it is important to understand their boundaries, cultures and beliefs before proceeding.<\/p>\n<h2><strong>2. Be Quick To Clean Up A Mess [restrict]<\/strong><\/h2>\n<p>Perhaps the brand could be forgiven for a one-off mistake \u2013 had Stefano Gabbana not made a scene on social media.<\/p>\n<p>Furthering this were the Instagram screenshots that showed Gabbana referring to China with crude terms. While he has stated that this was a hoax, it did not bode well with many people.<\/p>\n<p>When the official apology was finally issued, most were unsure of what to think. Some users joked that the apology itself was a hoax, while others flocked to flame the brand\u2019s founders.<\/p>\n<p>Damage control can be tricky when you\u2019re in hot water, but it should be done duly. A good example of damage control can be found <b><a href=\"https:\/\/www.channelnewsasia.com\/news\/asia\/malaysia-telco-maxis-suspends-employee-after-video-emerges-10774946\"><strong>in this article<\/strong><\/a><\/b>, where Maxis Malaysia was quick to address their customers amid a controversial video that surfaced on Facebook.<\/p>\n<p><span style=\"color: #ff0000\"><b>Had Dolce &amp; Gabbana been quick to apologize and fight of stirring rumors, the public would have been much more forgiving towards them.<\/b><\/span><\/p>\n<figure id=\"attachment_10048\" aria-describedby=\"caption-attachment-10048\" style=\"width: 201px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-medium wp-image-10048\" title=\"Zhang Zi Yi\" src=\"https:\/\/skale.today\/wp-content\/uploads\/2018\/12\/Zhang-Zi-Yi-201x300.jpg\" alt=\"\" width=\"201\" height=\"300\" \/><figcaption id=\"caption-attachment-10048\" class=\"wp-caption-text\">Actress Zhang Ziyi has been quick to distance herself from D&amp;G after their ad was released.<\/figcaption><\/figure>\n<p>Their inability to do so has cost the brand more than just sales.<span style=\"color: #ff0000\"><b> Actors like Zhang Ziyi have chosen to distance themselves from the brand. <\/b><\/span>Actress Dilireba and Chinese pop idol Karry Wang have also informed the company that they will cease to continue working with them.<\/p>\n<h2><strong>3. Realize That You\u2019re Never Too Big To Fail<\/strong><\/h2>\n<p>When sales are thriving, business owners tend to get carried away by their success. It seems, success brings about the notion that failure has passed and will not happen.<\/p>\n<p>Where China is concerned is that consumers are spoilt for choice. As the leading market for e-commerce, if consumers are unhappy with your brand, they will have no problem hopping on to competitors\u2019 products.<\/p>\n<p>This places an emphasis, not just on <b><span style=\"color: #ff0000\"><strong>1. Cultural Sensitivity<\/strong><\/span><\/b>, but on <span style=\"color: #ff0000\"><b><strong>consumer satisfaction<\/strong><\/b><\/span> too. The \u201ctake it or leave it\u201d strategy is becoming extinct as exclusivity becomes less important.<\/p>\n<p>This is evident, where following the fiasco, most major e-commerce retailers dropped the brand\u2019s products without hesitation. They were confident enough to know that losing a major luxury brand was not going to cost them much anyways.<\/p>\n<h2><strong>Conclusion<\/strong><\/h2>\n<p>Controversial comments by designers can be devastating for luxury brands. The brand\u2019s image, sales and trust are all tarnished in the process.<\/p>\n<p>For Dolce &amp; Gabbana, what started as a light-hearted joke to promote a catwalk show eventually became a huge controversy.<\/p>\n<p>Questions regarding the approval and publication of the ad are still to be answered. Social media aside, their inability to understand China\u2019s culture was the main issue that led to all this.<\/p>\n<blockquote><p><strong>Actionable Takeaway<\/strong>:<\/p>\n<p>For business owners, the takeaway here is to research and understand consumer behaviour before proceeding. Even in local market segments, <strong>understanding your consumers \u2013 what is appropriate and not \u2013 is a crucial aspect of positive customer engagement<\/strong>.<\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<p>[\/restrict]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dolce &amp; Gabbana products are being shelved by Chinese e-commerce sites amid a spiraling backlash from their advertising campaign. Celebrities and netizens have been quick to label the ad as \u201cracist\u201d and \u201cinsensitive\u201d to the Chinese community. The ads, released earlier last week, were meant hype up an upcoming fashion show in Shanghai. Featured in&hellip; <a class=\"more-link\" href=\"https:\/\/www.skale.today\/content\/2018\/12\/17\/lessons-from-the-dolce-gabbana-backlash-in-china\/\">Continue reading <span class=\"screen-reader-text\">Lessons from the Dolce &amp; Gabbana Backlash in China<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":10155,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[46,84],"tags":[614,634,635,31,636],"class_list":["post-10151","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pushads","category-retailers","tag-dolce-gabbana","tag-fashion","tag-opinion","tag-small-business-advice","tag-takeaways","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lessons from the Dolce &amp; Gabbana Backlash in China - sKale<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.skale.today\/content\/2018\/12\/17\/lessons-from-the-dolce-gabbana-backlash-in-china\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lessons from the Dolce &amp; Gabbana Backlash in China - sKale\" \/>\n<meta property=\"og:description\" content=\"Dolce &amp; Gabbana products are being shelved by Chinese e-commerce sites amid a spiraling backlash from their advertising campaign. 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