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3 Ways Malaysian Small Business Retailers Can Maintain Consistent Customer Service

It’s easy to have control over all aspects of your business when you’re still a small operator. Things like taking inventory, stock control, manufacturing details, raw materials, hiring, customer service are some aspects of a retail business that business owners focus on daily. While your business is still small it’s easy for you to keep… Continue reading 3 Ways Malaysian Small Business Retailers Can Maintain Consistent Customer Service

How Retailers In Singapore Can Deal With Serial Returners

Serial returners are making headlines as they are being banned from Amazon, and other major US and UK stores are set to follow this policy. Compared to retailers in Asia, retailers in the US and the UK have generous returns and refunds policy for items purchased, and a growing number of these customers have taken… Continue reading How Retailers In Singapore Can Deal With Serial Returners

How to Manage Customer Complaints

People will always complain. The question is “Is the complaint reasonable?” If it is, then you had better be ready with your apologies, not your excuses. If it is not, then you are going to have to be diplomatic. If the customer is king in your business then you cannot afford to mismanage customer complaints.… Continue reading How to Manage Customer Complaints

5 Ways Malaysian Business Owners Can Get Loyal Customers to Your Salon

As an owner of a hairdressing business, getting clients to come to your salon for a hairdo may be easy. The hard part, however, is getting them to come back again! But do not be discouraged! According to a UK survey, compared to any other brand, product, or service, customers are more loyal to their… Continue reading 5 Ways Malaysian Business Owners Can Get Loyal Customers to Your Salon

Building Brand Loyalty in Malaysia: 3 Simple Ways that Actually Work

As a business owner, we understand that running a business is a tedious but rewarding job. We know you’re doing a lot already so kudos to that! So maybe your business is up and running, and has been for the past couple of years. Are you aware if your business has a solid brand and… Continue reading Building Brand Loyalty in Malaysia: 3 Simple Ways that Actually Work

[Part 2] What To Do When Customers Say “Your Restaurant Food Sucks!”

Every restaurant has their bad days. Sometimes the cook calls in sick, or you’re just unable to secure the right quality ingredients. However, if you receive a series of complaints on your food, then you can be sure that it just sucks. So, what do you do? 1. No Excuses For Customers Your food sucking… Continue reading [Part 2] What To Do When Customers Say “Your Restaurant Food Sucks!”

Sustaining Brick and Mortar Stores: 3 Major Tips In Customer Relations

With the recent boom in e-commerce and online retail, the traditional brick and mortar stores were threatened with rumours of extinction. Major online retailers such as Amazon, Lazada and eBay seemed like a permanent evolution of the retail landscape. Over the past years, it has become clear, however, that brick and mortar stores would not face… Continue reading Sustaining Brick and Mortar Stores: 3 Major Tips In Customer Relations

Managing Restaurant Reviews Positively

Business Insider tells its readers, “As the digital era continues to grow and expand, review sites will, more and more, become the gatekeepers to customer acquisition. The best way to maintain a positive reputation is to ensure flawless customer service and experience.” Did you know: 60% of restaurants don’t make it past the first year.… Continue reading Managing Restaurant Reviews Positively

How to Use Your POS System to Improve Customer Service 

Providing good customer service is not just about wearing big smiles or being patient with fussy customers – it is also about getting to know your customer’s likes and preferences and adapting your service to suit them. But how do we get to know our customers beyond small talk and half-hearted feedback responses? After years… Continue reading How to Use Your POS System to Improve Customer Service